We have a 30-day satisfaction policy, which means you have 30 days after receiving your item to request a refund on your item if you're dissatisfied with the results.
To be eligible for a refund, you must provide a detailed explanation for your request, along with any supporting documents (as required), in writing.
To start a refund, you can contact us at firstname.lastname@example.org. If your refund is accepted, we'll send you an email confirming your funds have been returned. Items sent back to us without first requesting a refund will not be accepted.
You can always contact us for any refund question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.